- How can I place a replacement request on Pet House Nepal?
You can apply for replacement within 7 days of the delivery. For raising a replacement request due to any reason, please visit our website (www.pethousenepal) and send us the Replacement Form. Once the replacement request is made, we will initiate the process and ensure that replacement is made at the earliest. Please ensure that the product is unused, not damaged, with the original packaging and has a receipt or invoice with it.
*Please note that replacement will be made only after thoroughly investigating the reason for which you want to replace the product.
- If I get a wrong product, can I get it replaced?
We strive to ensure 100 % customer satisfaction by providing them exactly what they need. However, if you receive a wrong product; you can certainly raise a request for replacement.
- If I am not satisfied with the quality of the product. Can I get it replaced?
This can’t be generalized. Since pethouse nepal is dealing mainly with pet food and other pet accessories, it is expected from you that you are placing your order after carrying out thorough research. Still, if you raise a request for return or replacement if you are not satisfied with the quality of the product; our quality team will cross-check with the thorough quality inspection methods. If our team finds that your request is genuine and replacement can be made, it will be processed at the earliest.
- I have requested a replacement, when will I receive it?
Once you have raised a replacement request, our team will investigate to check whether the product is eligible for replacement or not. Once confirmed, a replacement process will be initiated soon. We will notify you regarding the same via E-mail or SMS. The next expected delivery date will be mentioned in the E-mail/SMS. Keeping in mind the value of your precious time, we try to replace the product in the minimum time period possible.
You can call our customer support for further assistance.
Whatsapp/ Viber : 9746 289 888